Job Description
Are you looking for a stable career with flexible hours? Join our team for our upcoming **Hiring Event** in Memphis, TN. We are seeking enthusiastic individuals to join our **Night Shift** team. This is a fantastic opportunity for those seeking work-life balance or a career change, with positions also available in **Virginia**.
Our client is a top-tier provider in customer support, offering a dynamic environment where you can grow. We provide full training, so no prior call center experience is necessary.
Our client is a top-tier provider in customer support, offering a dynamic environment where you can grow. We provide full training, so no prior call center experience is necessary.
Responsibilities
- Answer a high volume of inbound customer calls during evening shifts.
- Resolve customer inquiries, issues, and complaints with professionalism and empathy.
- Document accurate information and maintain detailed customer records in the CRM.
- Collaborate with team leads to meet daily and weekly performance KPIs.
- Identify trends in customer feedback and escalate complex issues appropriately.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills and active listening abilities.
- Ability to work rotating night shifts (e.g., 6:00 PM - 2:00 AM or 8:00 PM - 4:00 AM).
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be reliable, punctual, and able to pass a background check.
- Previous customer service experience is a plus but not mandatory.