Job Description
Join PeakConnect Solutions as a Local Customer Service Representative and become the voice of our Denver community! We're seeking passionate individuals to deliver exceptional support to local clients with weekly pay and immediate start opportunities. Enjoy a modern, collaborative environment where your contributions directly impact customer satisfaction and business growth. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls and digital communications for local Denver clients
- Resolve customer inquiries regarding products, services, and account management
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with cross-functional teams to resolve complex escalations
- Identify upsell opportunities to enhance client relationships
- Maintain 95%+ customer satisfaction metrics through empathetic communication
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional markets
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with clear articulation
- Ability to multitask in fast-paced environments with composure
- Strong problem-solving skills with data-driven decision-making
- Must pass background check and drug screening