Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and transform your career with weekly pay and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our Austin community. Enjoy stability, growth opportunities, and a team-oriented environment while making a real difference in customers' lives. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently with empathy and professionalism
- Process orders, payments, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call resolution and satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency with ability to learn new software
- Problem-solving mindset and patience
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and customer-first approach
- Must pass background check and drug screening