Job Description
Join our award-winning team as a Local Customer Service Representative and transform lives through exceptional support! We're seeking passionate individuals in Raleigh, NC to deliver outstanding service with the flexibility of working from home. Enjoy weekly pay, comprehensive benefits, and a dynamic remote environment where your voice matters. Our commitment to employee growth and work-life balance makes us a top choice for customer service professionals. If you thrive in fast-paced settings and love making customers smile, this is your perfect career move!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems and internal resources
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with technical support and billing teams for complex issue resolution
- Meet/exceed performance metrics including CSAT scores and average handle time
- Participate in weekly training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional verbal/written communication and conflict resolution skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Flexible availability including evenings and weekends as needed