Job Description
Join our dynamic call center team in San Jose, CA and launch your career with paid training! We're seeking dedicated Night Shift Agents to provide exceptional customer service while working flexible evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution
- Collaborate with team members to improve service quality
- Adhere strictly to compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM preferred)
- Flexible schedule availability (nights/weekends)
- Positive attitude and problem-solving mindset
- Pass background/drug screening