Job Description
Join our award-winning call center team in Memphis, TN! We're hiring dedicated night shift professionals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Special Hiring Event in Virginia! Apply now to secure your spot at our upcoming on-site interviews.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, services, and billing
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team leads to improve service processes
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Flexible schedule availability (nights/weekends required)
- Basic computer proficiency with MS Office
- Background check and drug screen required