Job Description
Join Houston's premier call center team! Global Connect Solutions is seeking dedicated Night Shift Agents to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Our state-of-the-art facility offers a supportive environment with modern technology. Apply today and become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent communication and problem-solving skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficient with Windows applications and CRM software
- Spanish bilingual candidates strongly encouraged
- Must pass background check and drug screening