Job Description
Join our dynamic call center team in Charlotte, NC and launch your career with comprehensive paid training! We're seeking motivated Night Shift Agents to deliver exceptional customer service while enjoying competitive pay, flexible scheduling, and opportunities for advancement. As a key player in our 24/7 operations, you'll resolve inquiries efficiently and build lasting client relationships. No experience needed – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with data entry accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and tech-savviness
- Customer-focused mindset and problem-solving abilities
- Reliable transportation and punctual attendance
- No prior experience required – training provided!