Job Description
Join Tampa's premier customer service team! We're hosting a exclusive hiring event for motivated individuals seeking rewarding careers in call center operations. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in our modern downtown facility.
Why Join Us?
• Industry-leading training program
• Health, dental, and vision benefits
• Tuition assistance for professional growth
• On-site fitness center and free parking
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including weekends
- Pass background and drug screening
- Authorized to work in the United States