Job Description
Join Chicago's premier customer service team at our exclusive night shift hiring event! Urban Response Solutions is seeking dedicated Night Shift Call Center Agents to deliver exceptional customer experiences while our city sleeps. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
Why Join Us?
- Sign-on bonus up to $1,000
- Free downtown parking & public transit stipend
- Health/dental/vision insurance starting day 1
- Tuition reimbursement program
- Advancement opportunities to team lead/supervisor roles
Responsibilities
- Handle 50-70 inbound/outbound calls per shift in fast-paced environment
- Resolve billing inquiries, technical support, and service issues
- Document interactions using Salesforce CRM with 99% accuracy
- Maintain 85%+ customer satisfaction score
- Collaborate with Tier 2 support for complex escalations
- Adhere to PCI compliance protocols for sensitive data
- Participate in bi-weekly coaching sessions
Qualifications
- 1+ years call center or customer service experience
- High school diploma or equivalent (GED accepted)
- Typing speed minimum 35 WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Ability to work flexible schedule (11 PM - 7 AM)
- Basic knowledge of telecom/internet services
- Strong conflict resolution skills
- Must pass background check and drug screening