Job Description
Join our elite night shift team at Columbus Connect Solutions! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer service during peak hours. As a leader in Ohio's call center industry, we offer competitive pay, comprehensive benefits, and career advancement opportunities. Work in a modern, supportive environment with flexible scheduling and performance-based bonuses. Apply now to secure your spot at our Columbus hiring event!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficient in multitasking and time management
- Basic computer literacy and typing skills (40+ WPM)
- Positive attitude and resilience under pressure
- Valid U.S. work authorization