Job Description
Join ConnectPro Solutions as a Night Shift Call Center Agent and become the voice of excellence! We're seeking motivated professionals to deliver exceptional customer service during our evening hours. Enjoy competitive pay, comprehensive training, and a supportive team environment in our state-of-the-art Columbus facility. Perfect for night owls seeking career growth with immediate start opportunities!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to escalate complex issues
- Maintain detailed knowledge of company policies and procedures
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Reliable transportation for evening shifts (10 PM - 6 AM)
- Flexibility to work weekends/holidays as needed
- Positive attitude and problem-solving mindset