Job Description
Join our award-winning team as a Night Shift Call Center Agent in Columbus, OH! We're seeking dedicated professionals to deliver exceptional customer service during evening hours. Enjoy competitive pay, comprehensive benefits, and an immediate start opportunity. No weekends or holidays required! Our state-of-the-art facility offers modern amenities and a supportive team environment. If you're a night owl with a passion for helping others, this role is your perfect career move.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Maintain detailed and accurate call documentation in CRM systems
- Meet or exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service processes
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Excellent communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation skills
- Flexible schedule availability (10 PM - 6 AM shift)
- Proven problem-solving abilities under pressure
- Reliable transportation and punctuality