Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Denver! We're urgently hiring empathetic professionals to deliver exceptional experiences for our SaaS clients. This full-time WFH role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment. If you thrive in fast-paced settings and excel at problem-solving, apply today to become part of our innovative family!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments accurately
- Document interactions in CRM system and maintain detailed records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed weekly KPIs for response time and resolution efficiency
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly training on product updates
Qualifications
- 1+ years customer service experience in tech/SaaS industry
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Type 50+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Available for flexible hours including weekends