Job Description
Join ConnectSphere Solutions at our exclusive hiring event for night shift call center professionals in Colorado Springs! We're seeking energetic individuals to deliver exceptional customer service while supporting our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for career growth. Event Details:
• Date: October 28, 2023
• Time: 9:00 AM - 2:00 PM
• Location: 555 Tech Center Drive, Colorado Springs
• On-the-spot interviews & same-day offers available!
Responsibilities
- Handle inbound/outbound calls for customer inquiries, technical support, and order processing
- Maintain detailed customer interaction records in CRM systems
- Resolve issues using established protocols while maintaining service standards
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics (call quality, handle time, resolution rates)
- Participate in ongoing training to enhance product knowledge
- Support weekend/holiday coverage as per schedule requirements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication and problem-solving abilities
- Ability to work flexible schedules including nights (10 PM - 6 AM)
- Basic technical troubleshooting knowledge
- Pass background check and pre-employment drug screen
- Valid US work authorization required