Job Description
Join our elite night shift team at Global Customer Solutions Inc.! We're hosting a hiring event for motivated individuals seeking dynamic call center careers in Miami. Enjoy premium benefits, competitive pay, and a supportive environment where your growth matters. Why choose us? Flexible scheduling, advancement opportunities, and industry-leading training. Apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency with typing 35+ WPM
- Problem-solving mindset with conflict resolution abilities
- Spanish bilingual preferred (not required)