Job Description
Join ConnectCare Solutions' dynamic team as a Night Shift Call Center Agent in San Antonio! We're seeking passionate individuals to deliver exceptional customer support during evening hours. Enjoy competitive pay, comprehensive training, and a supportive work environment. Immediate start available – no experience necessary! We also have opportunities in Ohio for similar roles. Apply today and start your rewarding career journey!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team leads to escalate complex issues efficiently
- Maintain product knowledge through continuous training modules
- Adhere to compliance standards and data security protocols
- Contribute to team performance through positive collaboration
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Flexibility to work nights, weekends, and holidays
- Customer service mindset with problem-solving aptitude
- Reliable transportation to San Antonio facility
- Positive attitude and ability to thrive in fast-paced environments