Job Description
Join our award-winning customer service team in Denver and start earning immediately! We're seeking motivated Night Shift Call Center Agents to deliver exceptional customer experiences. This is your opportunity to join a dynamic, supportive environment with rapid career advancement potential. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on customer satisfaction.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with professionalism and empathy
- Resolve complex customer issues using CRM systems and company protocols
- Maintain detailed call documentation and data entry in Salesforce
- Meet/exceed performance metrics (CSAT, AHT, FCR) while maintaining quality standards
- Collaborate with team leads to improve processes and customer journeys
- Adhere to PCI compliance and data security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in CRM platforms (Salesforce experience a plus)
- Ability to work flexible night shifts (11 PM - 7 AM)
- Type 40+ WPM with accurate data entry skills
- U.S. work authorization and background clearance