Job Description
Join our award-winning customer service team in Nashville! We're seeking dedicated night shift professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Perks of Joining Us:
- Immediate start opportunities
- Health/dental/vision insurance
- Tuition reimbursement program
- 401(k) with company match
- Performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 40+ WPM)
- Strong problem-solving abilities
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Background check required