Job Description
Join ConnectKC Solutions as a Night Shift Call Center Agent and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional customer support during evening hours in our Kansas City facility. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic team environment. No experience required – we provide all necessary training to succeed.
What We Offer:
- Full paid training program (2 weeks)
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Tuition reimbursement for career growth
- Free parking and transit subsidies
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Flexibility to work 10 PM - 6 AM schedule
- Customer-focused mindset and problem-solving aptitude
- No prior experience necessary (training provided)
- Pass background check and drug screening