Job Description
Launch your career in customer service with our comprehensive paid training program! Global Connect Solutions is seeking motivated Night Shift Call Center Agents in San Diego to join our dynamic team. No prior experience required – we provide everything you need to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Why Join Us?
- Paid Training: 2-week intensive program covering systems, communication, and conflict resolution
- Competitive Pay: Starting at $18/hour with performance-based raises
- Benefits: Health insurance, 401(k), paid time off
- Growth Opportunities: Clear path to team lead/supervisor roles
- Modern Facilities: Ergonomic workstations and collaborative spaces
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work independently and in a team setting
- Comfortable with technology and basic computer navigation
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our San Diego facility
- Must pass background check and drug screening