Job Description
Join our dynamic night shift team at KC Customer Solutions Inc. and launch your career in customer service with comprehensive paid training! We're seeking motivated individuals to represent leading brands in Kansas City's thriving call center industry. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency and typing skills
- Customer-focused mindset and problem-solving ability
- Reliable transportation to our Kansas City facility