Job Description
Join our award-winning call center team in Portland, Ohio and kickstart your career with comprehensive paid training! We're seeking motivated Night Shift Agents to deliver exceptional customer experiences while working in a supportive, fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. No prior experience required – we provide all the tools you need to succeed.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with attention to detail
- Comfortable working nights (10 PM - 6 AM)
- Reliable transportation to our Portland facility
- Basic computer proficiency with Windows OS
- Problem-solving mindset and customer-first attitude
- Ability to multitask in a fast-paced environment