Job Description
Join ConnectKC Solutions as a Night Shift Call Center Agent in Kansas City, MO! We're offering paid training and a supportive environment where your communication skills shine. This role is perfect for night owls seeking stable income with career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a team-oriented culture focused on customer excellence. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality standards
- Participate in continuous training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, navigation)
- Reliable transportation and punctuality
- Flexible availability for night shifts (10 PM - 6 AM)
- Positive attitude and problem-solving mindset