Job Description
Launch Your Career in Customer Service with Paid Training!
Join GlobalConnect Solutions, a leading call center partner, and receive comprehensive paid training to become a top-tier Customer Service Representative. We're urgently hiring motivated individuals in Atlanta, GA, to join our dynamic team and deliver exceptional customer experiences. No experience required – we provide all tools for success!
Why Work With Us?
- Full paid training program ($2,000+ value)
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Career advancement opportunities
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in case management software
- Meet/exceed performance metrics (call volume, quality, CSAT)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Customer service mindset with empathy and patience
- Flexibility to work rotating shifts (including weekends)
- No prior call center experience necessary
- Must pass background check and drug screening