Job Description
Join our dynamic call center team in Portland, Ohio and launch your career in customer service! We're seeking motivated Night Shift Agents who thrive in fast-paced environments. No experience necessary – we provide comprehensive paid training to equip you with essential skills. Enjoy competitive pay, performance bonuses, and a supportive team atmosphere. Our 11 PM – 7 AM schedule offers premium pay differentials and weekday-only shifts for better work-life balance. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a remote team setting
- Basic computer proficiency (typing, navigation)
- Flexibility to adapt to changing procedures
- Reliable transportation for night shift commute
- Positive attitude under pressure