Job Description
Join our award-winning team as a Night Shift Call Center Agent in Columbus, Ohio! We offer comprehensive paid training, competitive compensation, and a dynamic work environment designed for growth. Perfect for night owls seeking stability and career advancement with a company that invests in its employees. No experience necessary – we’ll teach you everything you need to succeed!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge base
- Meet/exceed KPIs for call volume, resolution time, and satisfaction
- Document interactions accurately in customer service software
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and internet navigation
- Problem-solving mindset and adaptability
- Customer service mindset with patience and resilience