Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectPro Solutions is seeking motivated Night Shift Call Center Agents in San Diego. No experience required – we provide all necessary training to help you succeed in a dynamic, supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while serving diverse clients across multiple industries.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve client inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Availability to work night shifts (10 PM - 6 AM)
- Strong communication and problem-solving skills
- Ability to type 25+ WPM with accuracy
- Customer service mindset with patience and resilience
- Willingness to complete paid training program