Job Description
Join our award-winning call center team and kickstart your career in customer service! We're seeking motivated Night Shift Call Center Agents in Philadelphia, PA with no experience necessary. Enjoy comprehensive paid training, competitive pay, and a supportive work environment. As a vital part of our operations, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our exceptional service standards. We offer flexible scheduling, performance bonuses, and opportunities for advancement. If you're a night owl with strong communication skills and a passion for helping others, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Reliable transportation to our Philadelphia facility
- Flexible availability for overnight shifts (11 PM - 7 AM)