Job Description
Join our award-winning call center team as a Night Shift Customer Service Representative! We're seeking motivated individuals in Philadelphia to deliver exceptional customer support during evening hours. No experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to ensure seamless service
- Adhere to security protocols and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in fast-paced setting
- Basic computer proficiency (Windows, typing)
- Reliable transportation to downtown Philadelphia
- Flexible availability for evening shifts (11PM-7AM)
- Positive attitude and customer-first mindset