Job Description
Join our award-winning call center team in Phoenix, AZ! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support. Enjoy paid training, flexible scheduling, and career growth opportunities. Work in a modern, supportive environment with competitive benefits and performance bonuses. Perfect for night owls seeking stable local careers with advancement paths.
Responsibilities
- Handle inbound/outbound calls for major clients with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer management platforms
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team leads to improve service protocols
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (30+ WPM) and computer literacy
- Excellent verbal communication in English
- Ability to work independently during night shifts (10 PM - 6 AM)
- Reliable transportation to our Phoenix facility
- Positive attitude with problem-solving mindset