Job Description
Join our award-winning remote call center team and transform how you work! ConnectCare Solutions is seeking dedicated Night Shift Call Center Agents to deliver exceptional customer service from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment while serving Milwaukee-area clients. No commute, no office politics – just flexible, meaningful work that fits your lifestyle. We provide all equipment and training!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve billing inquiries and schedule appointments using proprietary CRM systems
- Document interactions accurately in real-time while maintaining HIPAA compliance
- Achieve monthly quality and productivity metrics in remote work environment
- Collaborate with virtual teams via digital platforms for complex issue resolution
- Participate in ongoing training to master new healthcare protocols
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in healthcare or call center
- Exceptional verbal communication and active listening skills
- Reliable high-speed internet and quiet home office space
- Ability to type 35+ WPM with strong computer navigation skills
- Availability to work flexible night shifts (10 PM - 6 AM CT)
- Background check and drug screen required upon hiring