Job Description
Join our award-winning remote call center team and deliver exceptional customer service from the comfort of your home! Omaha Connect Solutions is seeking dedicated Night Shift Call Center Agents to support our clients in Omaha, NE and North Carolina. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment. No commute required – just your dedication and high-speed internet. Apply today and start your rewarding remote career!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, troubleshoot issues, and process orders
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in CRM systems
- Collaborate with team leads and support departments
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet workspace
- Flexible schedule availability (night shifts 11 PM - 7 AM CT)
- Basic computer proficiency with CRM software