Job Description
Join our elite night shift team at Global Connect Solutions! We're hosting an exclusive hiring event for motivated individuals to deliver exceptional customer support in a dynamic 24/7 environment. Enjoy competitive pay, premium benefits, and a quiet work atmosphere. As a leader in customer experience, we offer growth opportunities, comprehensive training, and a supportive culture designed for night owls. Apply now to secure your spot at our San Francisco headquarters!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for quality and efficiency
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service protocols
- Adhere to HIPAA/PCI compliance standards
- Participate in quarterly performance reviews
Qualifications
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM) and multitasking ability
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal communication in English
- Flexibility to work 11 PM - 7 AM schedule
- High school diploma or equivalent
- Background check clearance required
- Spanish fluency a plus