Job Description
Join our dynamic team at Global Connect Solutions for our exclusive hiring event targeting night shift call center professionals in San Jose! We're seeking motivated individuals to deliver exceptional customer support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This is your opportunity to launch a rewarding career in customer service with a leading industry player.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service-related issues
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to all company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Problem-solving mindset and conflict resolution abilities
- Reliable transportation to our San Jose facility