Job Description
Join our award-winning customer service team and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to local residents. This part-time role offers flexible scheduling, comprehensive training, and the chance to make a real difference in Fresno. Immediate start available for candidates ready to hit the ground running.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding local services and programs
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (if local travel required)
- Bilingual Spanish/English highly desirable