Job Description
Join Omaha Connect Solutions as a Night Shift Call Center Agent and launch your remote career! We're seeking dedicated professionals to provide exceptional customer support from the comfort of their homes. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. Perfect for night owls seeking flexible schedules without sacrificing career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM software with precision
- Maintain performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams to improve processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Typing speed of 35+ WPM with accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet (minimum 50 Mbps)
- Ability to work nights (10 PM - 6 AM CST)
- Proficient with Microsoft Office and CRM platforms