Job Description
Join Our Exclusive Hiring Event for Night Shift Call Center Agents!
We're seeking dedicated professionals for rewarding night shift opportunities in Minneapolis, MN and across Illinois. Enjoy premium pay rates, flexible scheduling, and comprehensive benefits while making a difference in customer service.
Why Choose Us?
- Competitive Compensation: $18-$24/hr + night shift differential
- Comprehensive Benefits: Health, dental, vision, 401(k) match
- Career Growth: Clear advancement paths to team lead/supervisor
- Modern Facilities: State-of-the-art workstations in downtown Minneapolis
Event Details: October 20-22, 2023 | 4:00 PM - 9:00 PM daily
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams for complex resolutions
- Adhere to compliance protocols and data security standards
- Participate in ongoing training for product/service updates
Qualifications
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening
- Ability to thrive in fast-paced, high-volume environments
- Flexible availability for evening/overnight shifts
- High school diploma or equivalent (college preferred)
- Background check and drug screen required