Job Description
Join Austin Connect Solutions as a Night Shift Call Center Representative and kickstart your career with paid training! We're seeking motivated individuals to deliver exceptional customer service during overnight hours. Enjoy competitive pay, flexible scheduling, and growth opportunities in Austin's thriving tech hub. No experience required – we provide comprehensive training to set you up for success. Apply today and transform your nights into a rewarding career path!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Meet performance metrics (call volume, resolution time, CSAT)
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (Windows, browsers, CRM)
- Flexibility to work nights (11 PM - 7 AM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Tech Center Blvd location