Job Description
Join ConnectHub Solutions' dynamic Columbus team as a Night Shift Call Center Representative! We're hosting a hiring event for motivated individuals seeking rewarding local call center careers with competitive pay and growth opportunities. Enjoy night shift flexibility while providing exceptional customer support to clients across Georgia and beyond. Our supportive environment offers comprehensive training, performance bonuses, and career advancement paths. Don't miss this chance to launch your career in one of Ohio's thriving job markets!
Responsibilities
- Handle inbound/outbound calls for Georgia-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and service inquiries
- Maintain detailed call documentation using CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge
- Support special projects during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work independently in a night shift environment
- Problem-solving mindset with attention to detail
- Flexibility to work weekends/holidays as needed
- Basic knowledge of CRM systems (Salesforce experience a plus)