Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Charlotte, NC! We offer comprehensive paid training, competitive compensation, and a supportive work environment designed for career growth. As a key member of our 24/7 operations, you'll deliver exceptional service to diverse clients while enjoying premium benefits including health insurance, retirement plans, and performance bonuses. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Meet/exceed quality metrics for call resolution times and customer satisfaction scores
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with day-shift teams for seamless customer handoffs and issue escalation
- Participate in ongoing training programs to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts (11 PM - 7 AM) with reliable transportation
- Strong typing skills (40+ WPM) and basic computer proficiency
- Exceptional communication skills with neutral accent and clear diction
- Proven problem-solving abilities under pressure in fast-paced environments
- Customer service mindset with patience and active listening skills
- Willingness to undergo background check and drug screening