Job Description
Join our award-winning call center team in Phoenix! We're seeking motivated Night Shift Customer Service Representatives with paid training to deliver exceptional client experiences. No experience required – we provide comprehensive paid training to launch your career in customer support.
Enjoy competitive pay, performance bonuses, and a supportive team environment. Our state-of-the-art facility offers modern amenities, flexible scheduling, and opportunities for advancement into leadership roles. Apply today and transform your future with one of Arizona's top employers!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical issues using CRM systems and troubleshooting protocols
- Meet/exceed performance metrics including CSAT scores and call efficiency
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with supervisors to improve service quality workflows
- Participate in continuous training programs to enhance product knowledge
- Maintain HIPAA compliance when handling sensitive customer data
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal communication skills in English
- Ability to type 35+ WPM with 95% accuracy
- Proficient in Windows OS and basic software applications
- Flexible schedule availability for overnight shifts (10 PM - 6 AM)
- Customer service or call center experience preferred
- Ability to work in fast-paced, metrics-driven environment
- Must pass background check and drug screening