Job Description
Join our dynamic team at Global Connect Solutions as a Night Shift Call Center Representative! We're hosting an exclusive hiring event for motivated individuals seeking flexible schedules with competitive pay and growth opportunities. Enjoy a supportive environment with comprehensive training, performance bonuses, and advancement paths into leadership roles. Ideal for students, night owls, and career changers looking for stability in Atlanta's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics (call quality, handle time, CSAT)
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with team leads to improve service protocols
- Participate in ongoing training and quality assurance initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional verbal communication in English (Spanish bilingual a plus)
- Ability to work independently in a fast-paced environment
- Available to commit to 40-hour night shift schedule (10pm-6am)
- Pass background/drug screening upon offer