Job Description
Join our award-winning call center team in San Jose and launch your career with industry-leading paid training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while enjoying competitive pay and career advancement opportunities.
As a key member of our 24/7 support hub, you'll handle diverse customer inquiries with empathy and precision. Our comprehensive paid training program ensures you gain expertise in our products, systems, and service standards. Night shift employees receive additional compensation ($2-$3/hour differential) and enjoy a quieter work environment with dedicated support.
We offer comprehensive benefits including medical/dental/vision insurance, 401k matching, paid time off, and tuition reimbursement. Our San Jose facility features modern amenities, on-site fitness center, and flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and product expertise
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution rates, CSAT)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency with typing accuracy (30+ WPM)
- Ability to multitask in fast-paced environments
- Customer service or call center experience a plus
- Flexibility to work nights (11 PM - 7 AM) and weekends
- Must pass background check and drug screening