Job Description
Join our award-winning customer service team at Nashville Connect Solutions! We're seeking dedicated Night Shift Call Center Representatives to deliver exceptional client experiences while enjoying premium compensation and a supportive work culture. This is your opportunity to launch or advance your career in a dynamic, fast-paced environment with immediate availability.
We offer industry-leading benefits including comprehensive health insurance, paid training, career advancement pathways, and shift differential bonuses. Our state-of-the-art facility features ergonomic workstations, relaxation zones, and complimentary snacks. As a key member of our 24/7 operations team, you'll play a vital role in maintaining our 98% customer satisfaction rating.
Why choose us? Our employees enjoy:
- Competitive hourly wages with performance incentives
- Tuition reimbursement programs
- Referral bonuses up to $1,000
- Monthly team-building events
- Free parking and public transit allowance
Responsibilities
- Handle 50-70 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using proprietary CRM and knowledge base systems
- Meet/exceed KPIs: 90%+ CSAT, <30s AHT, <5% abandonment rate
- Document interactions accurately in Salesforce with attention to detail
- Collaborate with Tier 2 support for complex technical escalations
- Participate in monthly quality assurance reviews and training sessions
- Maintain 99.5% schedule adherence and punctuality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed 40+ WPM with 95% accuracy
- Proficiency in CRM systems (Salesforce/Zendesk experience a plus)
- Ability to work independently with minimal supervision
- Flexible schedule availability (11PM-7AM shifts, weekends required)
- Strong problem-solving and de-escalation skills
- Background check and drug screen required post-offer