Job Description
Join TechConnect Solutions for our exclusive hiring event targeting night shift call center professionals in San Jose! We're seeking dedicated individuals to join our 24/7 support team and deliver exceptional customer experiences. This is your chance to launch or advance your career in a dynamic, tech-driven environment with competitive compensation and growth opportunities.
Why TechConnect Solutions? We pride ourselves on fostering a supportive culture with comprehensive training, performance bonuses, and flexible scheduling options. Our state-of-the-art facility in San Jose offers modern amenities and a collaborative atmosphere where your contributions are valued.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve technical issues and provide product support for our SaaS clients
- Maintain detailed documentation of customer interactions and resolutions
- Meet/exceed performance metrics including call handling time and customer satisfaction
- Collaborate with team members to improve service delivery processes
- Adhere to company protocols and compliance standards
Qualifications
- Minimum 1 year of call center or customer service experience
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced night shift environment
- Proficient with CRM software and basic troubleshooting tools
- High school diploma or equivalent; college degree preferred
- Flexible schedule availability including weekends and holidays