Job Description
Join our award-winning call center team in Kansas City, MO as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional customer service during evening hours. This full-time role includes comprehensive paid training, competitive compensation, and growth opportunities. Experience a supportive environment where your communication skills shine while helping clients resolve inquiries efficiently.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet performance metrics including call handling time and customer satisfaction scores
- Document interactions accurately in company databases
- Collaborate with team members to enhance service quality
- Participate in ongoing training sessions to improve product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work flexible schedule (nights, weekends, holidays)
- Basic computer proficiency and typing speed (30+ WPM)
- Customer service or call center experience preferred
- Must pass background check and drug screening