Job Description
Join our award-winning night shift team and kickstart your career in customer service! CustomerConnect Solutions is seeking dedicated Night Shift Call Center Representatives in Philadelphia, PA. We provide comprehensive paid training to ensure your success from day one, with no prior experience required.
What We Offer:
- Competitive hourly pay with performance-based incentives
- Full paid training program (4 weeks)
- Health, dental, and vision benefits
- 401(k) with company match
- Tuition reimbursement program
- Career advancement opportunities
Our Philadelphia operations center is a hub of innovation and growth, serving Fortune 500 clients. Night shift premium pay available!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability (nights, weekends, holidays)
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening