Job Description
Join our dynamic team at Global Communications Solutions for our exclusive hiring event targeting night shift call center professionals in Minneapolis, MN! We're seeking dedicated individuals to deliver exceptional customer service while enjoying premium shift differentials and comprehensive benefits. As a leading provider in the telecommunications sector, we offer a supportive environment with career advancement opportunities and state-of-the-art technology. This position requires availability for evening and overnight shifts (10:00 PM - 6:00 AM) with competitive pay starting at $18.50/hour plus performance bonuses.
What We Offer:
- Shift differential pay ($3.00/hour premium for night shifts)
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and certification programs
- Opportunities for career progression
Responsibilities
- Handle incoming customer inquiries via phone, chat, and email with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document customer interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with team members to improve service delivery processes
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with CRM software and Microsoft Office Suite
- Flexible schedule availability for night shifts (10 PM - 6 AM)
- Problem-solving mindset with ability to remain calm under pressure
- U.S. work authorization and ability to pass background check