Job Description
Launch your career in customer service with ConnectWichita Solutions! We're seeking motivated individuals for entry-level call center positions in Wichita, KS. No experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, benefits, and growth opportunities in a supportive team environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using knowledge base and team resources
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with supervisors to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- No prior experience necessary
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Comfortable working in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet access for remote training